How to deal with a lost package bought in China and sent to the US?

 

Many overseas compatriots shopping on Taobao are very worried about the damage encountered in the shipping process, especially some of the more expensive packages. So what to do if you lose a damaged international parcel in the mail? I’ll explain it to you today!

First of all, if the goods are lost or damaged, if the goods are not damaged and lost after receipt by our Unitbuy Courier, the premise that the goods are broken and lost in our warehouse, Unitbuy Courier has no reason to compensate the user. If you purchase insurance, you will be compensated for the declared value of the goods and shipping costs, the total compensation will not exceed $8,000.

Please purchase your own insurance for high-value shipments. If no insurance is purchased, the compensation will be 20 RMB/kg for air freight and 20 RMB/kg for sea freight. If the package is damaged before receiving the goods, we will contact the user in time, and the customer can communicate with the merchant to make the claim.

To apply for the compensation you need to provide complete information: pictures of the outer packaging of the goods received, pictures of the inner goods, pictures of the photo signed for, proof of the presence of abnormal pieces, screenshots of orders purchased overseas platforms sent to the after-sales customer service email After providing these products Unitbuy Courier will give you the fastest speed to complete the claim confirmation.

If you send some goods that are easy to melt, deformation, or deterioration, such as health products, candy, chocolate, cosmetics, shampoo, shower gel, and so on. We are only responsible for compensation for loss, not for breakage and leakage of liquid damage and other related after-sales claims. But rest assured that when you send such items to us, we will tell you the exact packaging to prevent side leakage of those, you can also choose some fast channels!